Can I return my bag?

Not sure about your purchase? You can notify us that you wish to return your item within 14 days of receiving it. You then have a further 14 days to send it back.

You may inspect and try your bag as you would in a store. Please handle it with care and return it with the dust bag, hangtags and any other accessories supplied. Where possible, please use the original packaging.

If the item has lost value due to handling beyond what is necessary to assess its nature, characteristics and functionality, we may deduct the resulting loss in value from your refund.

How do I return an order?

Email us at returns@bykiru.com with your order number and let us know that you would like to return your purchase. You are welcome to share the reason for your return, but this is optional. We will provide you with the return instructions and address.

Pack the item securely, including the dust bag, hangtags and any accessories supplied. Send your return within 14 days of notifying us.

You may use a shipping carrier of your choice. We recommend a tracked service and, for valuable items, suitable insurance. Please keep your proof of shipment and share the tracking details with us.

Return shipping costs are at your expense. If you arrange the return shipment yourself, you are responsible for the package if it is lost or damaged in transit.

For incorrect, faulty or damaged items, please contact us before arranging a return so we can provide an appropriate solution at no cost to you.

Can I exchange an item?

To exchange an item, please return your original purchase and place a new order for the item you prefer.

When will I receive my refund?

We aim to process refunds within 5 business days of receiving your return.

We will issue your refund within 14 days of being notified of your decision to return your purchase. We may withhold the refund until we have received the returned item or proof that you have sent it back, whichever comes first.

Refunds are issued to the original payment method. If you return your entire order, we will also refund any standard delivery charges paid. Additional charges for premium or express delivery are not refundable. If you return only part of your order, the original delivery charges are not refunded.

Once the refund has been issued, the time it takes to appear in your account depends on your bank or payment provider.

I still haven’t received my refund

If you have received a refund confirmation but the funds have not appeared in your account, please contact your bank or payment provider first.

If you need further assistance, email us at hello@bykiru.com.

Refunds for items purchased with a gift card

Any amount paid with a gift card will be refunded as gift card credit. If you used a gift card together with another payment method, the refund will be split accordingly.

Can I return a gift card?

Gift cards cannot be exchanged for cash. This does not affect any statutory cancellation rights that apply to your purchase.

To enquire about cancelling a gift card purchase, please contact hello@bykiru.com.

Can I return an item received as a gift?

Yes, the same return periods and conditions apply. Please email returns@bykiru.com with the order number and product details so we can help you arrange the return.

The refund will be issued to the original payment method used by the person who purchased the gift.

Can I return an item bought on sale?

Yes. Sale items have the same 14-day cancellation period as full-price items. After notifying us of your return, you have a further 14 days to send the item back. All other return conditions apply.

I received an incorrect, faulty or damaged item

We’re sorry to hear this. Please email hello@bykiru.com with your order number, a brief description of the issue and, where possible, photos.

We will help you arrange an appropriate solution at no cost to you. Your statutory rights remain unaffected.